Charge.Technology Privacy Policy

Last updated: 28th November 2025

Charge.Technology (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, download resources, or engage with our products and services.

By accessing or using this website, you acknowledge that you have read and understood this Privacy Policy.

Who We Are

Charge.Technology provides EV charging and energy storage solutions.

Data Controller
For all personal data collected through this website and during communication with you, the data controller is:

privacy@charge.technology

We comply with applicable privacy and data protection laws, including:

  • EU General Data Protection Regulation (GDPR)

  • UK GDPR & Data Protection Act 2018

  • California Consumer Privacy Act (CCPA/CPRA)

  • Canada’s Anti-Spam Legislation (CASL)

  • ePrivacy Directive / PECR

  • Other relevant global privacy regulations

What Personal Data We Collect

We may collect the following categories of information:

a. Information you provide directly

When you:

  • Fill out a contact form

  • Request product information

  • Download a white paper or guide

  • Subscribe to email updates

  • Communicate with us directly

We may collect:

  • Name

  • Company name

  • Job title

  • Email address

  • Phone number

  • Country/region

  • Message content or enquiry details

b. Technical and usage data

Collected automatically via cookies or analytics tools:

  • IP address

  • Browser type

  • Device information

  • Pages visited and time spent

  • Referral source

  • Geographic region (city/country level)

c. Cookies and tracking technology

We use essential, functional, performance, and analytics cookies.

How We Use Your Information

We only process your personal data when we have a legal basis to do so.

We use your data to:

  • Respond to your enquiry

  • Provide product or service information

  • Send requested downloads or resources

  • Manage customer relationships

  • Improve our website and services

  • Send marketing communications (only with lawful consent or legitimate interest)

  • Maintain security and detect fraud

  • Comply with legal obligations

Legal Basis for Processing

Under GDPR, we rely on one or more of the following lawful bases:

a. Contract

Processing necessary to respond to an enquiry, prepare a quotation, or deliver products/services.

b. Consent

For marketing emails, newsletter sign-ups, and optional downloads.
You may withdraw consent at any time.

c. Legitimate Interest

For business operations such as website analytics, product improvement, and responding to initial enquiries.

d. Legal Obligation

When required to comply with tax, fraud prevention, or regulatory requirements.

How Long We Keep Your Data

We retain personal data only as long as necessary for the purposes collected, including:

  • Enquiries: up to 24 months

  • Customer records: in line with legal requirements

  • Marketing communications: until you unsubscribe

  • Analytics/cookies: per cookie lifespan (see Cookie Policy)

How We Protect Your Data

We use appropriate technical and organisational measures to protect your information, including:

  • Secure servers and encrypted transmission (HTTPS)

  • Access controls and authentication

  • Data minimisation and restricted permissions

  • Regular security reviews

We never sell your data.

Sharing Your Information

We may share personal data with:

  • Service providers (e.g., CRM, email marketing systems, cloud hosting)

  • Analytics partners (e.g., Google Analytics)

  • Legal or regulatory bodies, if required

All service providers are bound by appropriate data protection agreements.

We do not sell personal data under any circumstances.

International Transfers

If we transfer your personal data outside the UK or EEA, we use approved safeguards such as:

  • Standard Contractual Clauses (SCCs)

  • UK International Data Transfer Agreement (IDTA)

  • Adequacy regulations

  • Additional technical and organisational measures

Your Privacy Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Delete your data (“right to be forgotten”)

  • Restrict processing

  • Object to processing based on legitimate interest

  • Withdraw consent at any time

  • Data portability (receive your data in a machine-readable format)

  • Opt-out of marketing and unsubscribe at any time

  • Not be subject to automated decision-making

To exercise these rights, contact us at:
privacy@charge.technology

Marketing Communications

We comply with GDPR, CAN-SPAM, CASL, and PECR.

You will only receive marketing communications if:

  • You explicitly opted in, or

  • You are an existing customer or prospect and we rely on legitimate interest

Every marketing email contains an unsubscribe link.

Third-Party Links

Our website may include links to third-party websites. We are not responsible for their content or privacy practices.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date.

How to Contact Us

If you have questions or wish to exercise your rights, please contact:

privacy@charge.technology